Debbie.... We have a number of fish oil suppliers that pass the International Fish Oil Standards (IFOS) standards. While they all receive a 5 star rating they may have different levels of purity. It appears that the omega 3’s with the lowest levels of PCB’s allow the fatty acids to crystallize easier than other lots or batches. Usually, if you take your bottle of liquid OmegaRx out of the freezer you’ll be able to shake the bottle after 2-3 minutes allowing the crystallization in the upper part of the bottle to break up. We have received reports that after a 5-6 servings the contents remain in a liquid form.
If the procedure of shaking the bottle is an inconvenience you can safely store the fish oil in the refrigerator. Dr. Sears is working with our suppliers to rectify this from occurring in the future.
Other reasons for fish oil appearing frozen is a VERY SLIGHT elevation in the amount of saturated fat in the fish during the coldest winter months (our fish ALWAYS come from cold waters but obviously, it can and does get colder during the winter months in the region).
HOWEVER, the fish oil is NOT frozen solid – it is just VERY, VERY thick. Because of the purity of our fish oil, it will never freeze solid. No other manufacturer can make that claim. Every other liquid fish oil on the market today WILL FREEZE SOLID. This is a known fact.
Within 1-3 minute at room temperature, our fish oil can generally be poured out into spoon.
Debbie... Regarding your dander...... Sorry! If you don't like the answer given... but as stated before... The very best way to address server issues that come up from time to time is to call us during regular business hours so we can better understand and locate the problem... these problems can be difficult to locate based on a simple statements on a forum... and we understand problems may happen when we are not here.
Of course your issues are brought to the appropiate departments... You can be assured that we have a dedicated staff of caring individual who work very hard to make improvements and improve our customers experience.
You can also go to http://www.drsears.com/Home/tabid/3...fault.aspx
and access information there.