Get Server Fixed!!!
Last Post 05 Apr 2012 03:50 PM by Tech Support. 29 Replies.
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cranberrycat
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01 Apr 2012 07:44 PM
I know that Dr. Sears had referred to the 'freezing" test in his past books, as well. I have had a couple of experiences of my Zone Labs fish oil freezing up, and yet the purity is assured according to IFOS. I have never seen anything to address this issue.

Answer to John's side note...
Didn't do as well as I wanted to. My last 3 games were disappointing. All I can say is that the lanes changed, and my ball did not re-enter the Zone (LOL). But, we always have a good time! Outside of bowling, we ate at a "grill your own steak" place--I grilled mahi mahi. We did some shopping and I found my daughter's prom dress (we had been trying to find this one dress in this size--I have a pic of it on FB). Did some swimming in the pool. Today, 2 of us worked out and had a breakfast (one of the best free hotel breakfasts that I have had). At the bowling alley, the other gals played on the money bandit machines, and I took a walk around--there was a Petsmart across the way and I went in there and fell in love with a really cute fat white cat--very friendly! Then, of course, bowling, and a meal on the way home at Cracker Barrel (minus the biscuits lol).
Cranberrycat

We don't own the earth; we borrow it from our children.


Tech Support
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02 Apr 2012 12:08 PM
Debbie.... We have a number of fish oil suppliers that pass the International Fish Oil Standards (IFOS) standards. While they all receive a 5 star rating they may have different levels of purity. It appears that the omega 3’s with the lowest levels of PCB’s allow the fatty acids to crystallize easier than other lots or batches. Usually, if you take your bottle of liquid OmegaRx out of the freezer you’ll be able to shake the bottle after 2-3 minutes allowing the crystallization in the upper part of the bottle to break up. We have received reports that after a 5-6 servings the contents remain in a liquid form.

If the procedure of shaking the bottle is an inconvenience you can safely store the fish oil in the refrigerator. Dr. Sears is working with our suppliers to rectify this from occurring in the future.

Other reasons for fish oil appearing frozen is a VERY SLIGHT elevation in the amount of saturated fat in the fish during the coldest winter months (our fish ALWAYS come from cold waters but obviously, it can and does get colder during the winter months in the region).

HOWEVER, the fish oil is NOT frozen solid – it is just VERY, VERY thick. Because of the purity of our fish oil, it will never freeze solid. No other manufacturer can make that claim. Every other liquid fish oil on the market today WILL FREEZE SOLID. This is a known fact.

Within 1-3 minute at room temperature, our fish oil can generally be poured out into spoon.

Debbie... Regarding your dander...... Sorry! If you don't like the answer given... but as stated before... The very best way to address server issues that come up from time to time is to call us during regular business hours so we can better understand and locate the problem... these problems can be difficult to locate based on a simple statements on a forum... and we understand problems may happen when we are not here.

Of course your issues are brought to the appropiate departments... You can be assured that we have a dedicated staff of caring individual who work very hard to make improvements and improve our customers experience.

You can also go to http://www.drsears.com/Home/tabid/3...fault.aspx and access information there.
Tech Support
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02 Apr 2012 01:15 PM
Debbie ... Please use main search window.... located along the top of the page (in yellow strip)... for any further searching...

The small search link in forums will / has been removed as it no longer is able functions with recent updates... Thank you for brining this to our attention.
Debbie
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05 Apr 2012 02:43 PM
I want to note that I got a very helpful call on Monday from a person from the company. All my questions were professionally answered and all my concerns noted and explanations given. I understand now why there is an occassional blip when navigating between forum pages, etc. My questions about why my fish oil appeared to be frozen was answered. I can't say enough about how helpful the young man was and how patient he was with my sometimes irate-ness. I was glad to hear that the issue with placing orders is known about and is being addressed. These people work very hard and wear many different hats. Thank you so much for addressing my concerns. I've been working 12 hour days at work this week, thus not getting this message posted till today, Thursday.
Tech Support
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05 Apr 2012 03:50 PM
:D
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